Privacy Policy

Last updated: 9 June 2026

Architectural Planters respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, submit an enquiry, or place an order request.

1. Who We Are

Architectural Planters operates this website.

Website: www.architecturalplanters.shop
Email: info@architecturalplanters.shop
Mobile: 01795 385485
Location: Faversham ME13 0ST, United Kingdom

2. Information We Collect

We may collect the following information when you use our website or contact us:

Your name
Email address
Phone number
Address or location details where relevant
Order or enquiry details
Product preferences
Delivery or collection information
Messages or information you send to us
Website usage information, such as pages visited and general analytics data
Newsletter subscription details, if you choose to subscribe

3. How We Use Your Information

We use your information to:
Respond to enquiries
Process order requests
Discuss planter requirements, personalisation, collection, delivery, and payment details
Provide customer support
Send updates if you have subscribed to our newsletterImprove our website, products, and services
Keep business records
Comply with legal, accounting, or administrative requirements

4. Legal Basis for Using Your Information

We process your information where it is necessary to respond to your enquiry, prepare or fulfil an order, provide customer service, keep business records, comply with legal obligations, or where you have given consent, such as signing up to our newsletter.

5. Newsletter & Marketing

If you subscribe to our newsletter, we may send you updates about newly sourced planters, rare finds, styling inspiration, sold pieces, and Architectural Planters news.

You can unsubscribe at any time by following the unsubscribe option in our emails or by contacting us directly.

We do not sell your personal information to third parties.

6. Sharing Your Information

We may share limited information only where necessary, for example with:

Delivery or courier providers, where delivery has been arranged
Payment or banking providers, where payment is being processed
Website hosting or technical service providers
Professional advisers, where required
Legal or regulatory authorities, where required by law

We only share information where there is a valid reason to do so.

7. Cookies & Website Analytics

Our website may use cookies or similar technologies to help the site function, improve user experience, understand visitor behaviour, and support website performance.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected, including enquiry handling, order management, customer service, accounting, legal, and business record requirements.

Newsletter information is kept until you unsubscribe or ask us to remove your details.

9. Protecting Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.

However, no online system is completely secure, and you share information with us at your own risk.

10. Your Rights

Depending on applicable data protection laws, you may have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Object to certain uses of your information
Ask us to restrict processing
Withdraw consent for marketing communications
Request a copy of your personal information

To make a request, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices, content, or security of those websites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.

13. Contact

For privacy-related questions or requests, please contact:

Email: info@architecturalplanters.shop
Mobile: 01795 385485